Chapel Allerton Boutique Ltd T/A Pout Beauty – Online Terms & Conditions of Business
Last Update 01/09/19
a) We are Chapel Allerton Boutique Ltd T/A Pout Beauty, with our registered salon address as 172-174 Harrogate Road, Chapel Allerton, Leeds, LS7 4NZ
b) The following are our terms and conditions (“Terms”) which apply to information shown in the pages of www.poutbeautysalon.com (“the Website”) and to the ordering of any products (“Products”) from the Website. Please read these Terms carefully and make sure that you understand them before ordering any Products. By placing an order for Products, you agree to accept these Terms and to comply with them. If you disagree with any part of these Terms, you must not use the Website.
c) If you wish to contact us please call or email our salon on 0113 2681618 or email firstname.lastname@example.org
2) Description of Products
a) The description and specification of products in the Website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those Products.
b) We may correct any error appearing in the Website or withdraw any Product from sale without incurring liability. Price and availability are also subject to change without notice.
a) You may order Products from the Website by submitting a completed order form through the checkout procedure.
b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether it is received) makes the contract between us.
c) Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
d) If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Website, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount together with any delivery charges as soon as possible.
4) Price and Payment
a) The price of the Products will be the price quoted on the Website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges, at the time we accept your order unless you qualify for free delivery.
c) Payment is made by Credit or Debit card at the time we accept your order. The types of cards we accept are listed in the Website at the time you place your order. Refunds will generally be made by means of a credit to your debit or Credit card.
d) It is always possible that, despite our best efforts, some of the Products on the Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
a) We use a range of Royal Mail services to deliver your order which are dependent upon the size and weight of your order.
b) Order are usually despatched within 24 working hours of placing your order Monday to Friday, subject to being in stock and will take approximately 3-5 days to arrive from confirmation of order despatch.
c) The delivery charges are as follows:
Orders less than £50 are charged at £3.50
Orders over £50 are free of charge
Urgent special deliveries are available on request – please call 0113 2681618 or email email@example.com to check availability before ordering as stock levels can change frequently.
d) The services we use are Royal Mail 1st Class and 2nd Class & Royal Mail Signed For and occasionally various couriers for urgent deliveries.
e) We will arrange for delivery of the Products you order to the address which you specify in the checkout procedure. However, you agree that the time for delivery will not be of the essence to the contract between us.
f) If you do not take delivery of the Products or supply adequate delivery instructions, we may cancel your order and retain the Products. (In this event, we will refund you the price of the Products) OR charge you another delivery cost at £3.50
g) If there is an error or any other delivery problem in respect of the Products ordered, you must notify us in writing within 14 days after the delivery date. Subject to the other provisions of these Terms, we will not be liable for any loss or damage if you fail to do this.
I have not received my order, what should I do?
We do ask that you allow the specified working days stated above for your order to be delivered. If you have not received your parcel in this time, please kindly check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us on 0113 2681618 or email firstname.lastname@example.org and we will be happy to help.
Can I have my order delivered to multiple addresses?
If you would like to send orders to more than one address, please place a separate order for each delivery address.
Can I order outside the UK?
No, we currently do not accept international orders
18) Returns and Refunds
a) We hope you like our Products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange any Product, or receive a refund, please call our salon on 0113 2681618 or email email@example.com quoting your name and order reference.
b) Our team of therapists are here to help between our standard salon working hours, Monday to Saturday and at all other times, please leave a message and we will ring you back as soon as we can.
c) Please notify us within 7 days of receiving your order if you would like to return a Product for exchange or refund and return to us within 14 days of receipt of order.
d) Due to the nature of the products we sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not affect your statutory rights).
e) If an item(s) is returned to us and it has been used / opened / is not in a resalable condition or does not pass our quality control checking process, the item(s) will be returned to the customer without prior notice.
f) Returns postage is at your own cost and risk. We would recommend that you return your items via a tracked delivery service. Please clearly state on the returns form the reason for return and whether you require a refund or exchange. Please put a contact number on your returns form should you require an exchange.
g) Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
h) Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.
i) Refunds can only be made to the billing details provided when ordering.
j) We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.
k) If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and are subject to a 25% re-stocking charge.
l) Reactions to Products
It is the customer’s responsibility to patch test any product prior to use and to complete any online consultation as honestly and accurately as possible to avoid the potential for reaction.
The customer must always check compatibility of any purchased products with other material facts that can affect results described.
If you have followed the above process but feel that you have had a reaction to a product, please immediately report this to 0113 2681618 or email firstname.lastname@example.org with any supporting images.
19) Cancelling an Order
a) You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are received. Simply call our salon on 0113 2681618 or email email@example.com during our stated opening hours (on our website) with your name, address and order reference number.
b) You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product. Please call our salon on 0113 2681618 or email firstname.lastname@example.org with your name, address and order reference number.
c) You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.
d) If you have returned the Products to us due to being faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
e) We refund you on the credit card or debit card used by you to pay.